FAQs

Why Does My Tea Bag Have a Grey Tag?

Due to a temporary supply issue, some Madura Tea products may contain tea bags with our Generic Grey Tea Bag Tag instead of the usual colour-coded tag. Only the tag has...

Why can't I login to my account?

On September 1, 2022 we launched a new website. While we were able to transfer your information, order history and any Brew Club points balance, we were unable to transfer your password. You...

I have a complaint regarding my order.

Please always contact us, we are very passionate about our brews and ensuring your experience with Madura Tea Estates is enjoyable.

Do you want to learn more about Madura?

Madura Tea Estate was born from a combination of passion, family, pioneering, personality, and place. When you’ve been part of Australia’s tea history for over forty years, one could say...

My tea doesn’t taste right. What should I do?

Please always contact us directly as we are very passionate about ensuring your experience with Madura Tea Estates is enjoyable.

I would like to provide feedback on my experien...

Regardless of whether it is positive or negative, we welcome all feedback, so please contact us. We are very passionate about ensuring your experience with Madura Tea Estates is enjoyable.