FAQs

What happens if I receive a faulty/damaged prod...

Please always contact us, we are very passionate about our brews and ensuring quality, we equally can be contacted via any of our social media platforms.

The product I’m looking for is out of stock. Ca...

If the product you are looking for is out of stock, please be assured that we are working diligently to restock it as soon as possible. While back ordering is...

How does Madura trace complaints made on a part...

The date of packing and best before date stamp is affixed on the foil covered tray of bags or the pouch containing the leaf tea. This is our tracer which...

How long will I have to wait for my order?

We are a farm located in Northern NSW, though we do our very best to get our orders out some regional areas can take longer than capital cities. My order...

What if I can’t place an order myself online?

Phone orders are always accepted, call 02 6670 6000.

How do I return an order?

Please return to: Web Order Returns Madura Tea Estates 753 Clothiers Creek Road Clothiers Creek NSW 2484. Once we receive the product, we will refund the product portion of your...