Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. We operate from our estate in Clothiers Creek, far northern NSW, Australia, and strive to provide prompt service to our valued customers. Please note that unforeseen delays may occur due to a high volume of orders or postal service disruptions beyond our control.
Domestic Delivery Details
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
- Free Standard Delivery: All orders over $60 (after any applied discounts) are eligible for FREE standard delivery Australia-wide via Australia Post. This option may need to be manually selected during checkout. Please verify your shipping selection before finalising your order.
- Free Courier Delivery for Commercial Customers: Verified Australian commercial customers may qualify for FREE courier delivery via StarTrack Express where only cartons have been ordered and the order total after discounts exceeds $110.
- Deliveries to PO Boxes and Remote Areas: Deliveries to PO Boxes and some remote areas will always be sent via Australia Post.
Dispatch Days
- Free Shipping and Parcel Post: Parcels are dispatched on Tuesdays and Fridays. During promotional periods this may increase to 3–5 dispatches per week.
- StarTrack and Express Post: Parcels are dispatched from our estate daily.
Shipping Time Estimates
Learn about Australia Post delays, disruptions and service updates affecting domestic deliveries.
| State | Parcel Post1 | Express Post1 |
| ACT | 2–5 business days | 1–2 business days |
| NSW | 2–5 business days | 1–2 business days |
| NT | 7–11 business days | 3–5 business days |
| QLD | 3–6 business days | 2–3 business days |
| SA | 4–6 business days | 2–3 business days |
| TAS | 5–6 business days | 2–3 business days |
| VIC | 3–5 business days | 2–3 business days |
| WA | 8–14 business days | 3–4 business days |
Tracking and Notifications
Once your order has been packed, we will send a notification email and/or SMS containing your tracking number and tracking link. Please note that tracking information may not become active immediately. Tracking details are typically available within 24 hours after your parcel has been dispatched and collected by Australia Post or StarTrack.
Best Way to Track Your Order
For the best tracking experience, we recommend using the Australia Post mobile app. Simply download the app and log in using the same email address you used when placing your order. Your parcel will automatically appear in the app once it has been processed by Australia Post.
The best way to track and manage your deliveries is with the Australia Post mobile app.
Email and SMS Notifications
Please provide a current email address and/or mobile phone number when placing your order so you can receive shipping updates and delivery notifications.
Missed Deliveries
Australia Post is moving away from leaving physical cards for missed deliveries. By providing accurate contact details when placing your order, you will receive digital notifications from Australia Post if a delivery attempt is unsuccessful.
In-store Pickup
Skip the shipping fees by selecting free local pickup from our estate at Clothiers Creek, NSW, approximately 20 minutes south of the Queensland border. After placing your order and selecting Local Pickup at checkout, your order will typically be ready within 1 business day. We will notify you by email when your order is ready for collection.
Our pickup hours are Monday to Friday, 9:00 am to 4:30 pm (excluding public holidays). Please bring your order confirmation email when collecting your order.
International Shipping
We offer international shipping to most countries. If your country is not available in the Country/Region list during checkout, we do not currently ship to your destination.
Shipping charges will be calculated and displayed at checkout.
All international orders are shipped via Australia Post Standard Pack & Track International. Estimated delivery times are generally 8–20 business days, depending on the destination2. Please note that these estimates do not include customs processing or clearance times, which vary between countries.
Import Duties, Taxes & Customs
All prices displayed on our website and all shipping charges exclude any import duties, customs duties, VAT, GST, sales taxes, customs clearance fees or other charges that may be imposed by your destination country.
These charges are determined by your local customs authority and, where applicable, are the responsibility of the recipient. Madura Tea Estates does not collect or remit these charges on behalf of overseas governments.
If you are unsure whether your order may be subject to import duties, taxes or customs charges, we recommend contacting your local customs authority before placing your order.
If an order is refused because applicable import duties, taxes or customs charges are not paid, any return shipping costs, customs charges, carrier fees or other costs incurred by Madura Tea Estates may be deducted from any refund where permitted by applicable law.
1Shipping times are estimates provided by Australia Post and actual delivery times may vary. Please refer to the Australia Post Domestic Delivery Times page for current information.
2International delivery times are estimates provided by Australia Post and do not include customs processing or clearance. Please refer to the Australia Post International Delivery Times page for current estimates.