FAQs

Who will deliver my order?

We ship with Australia Post, who has provided the following estimates for shipping. Domestic : Standard - 3-5 working days Express - 1-3 working days International Shipping Timeframes: Australia Post...

How much does postage cost?

All orders over $60 receive FREE standard delivery Australia wide. For all other deliveries, including express and international, we pass on the costs as incurred from Australia Post as calculated...

How long does a refund take to process?

Please allow up to seven working business days.

How do I use a promotional code, what if I forg...

Your promotional code can only be applied at checkout – should you forget to apply your code please contact us.

Is my personal information kept safe with Madura?

Our site it protected with the latest security protocols, ensuring the safety of your personal data. We do not hold credit card details, but offer express checkout with Shop Pay, Google...

What payment types does Madura accept online?

We accept direct deposit, MasterCard, Visa and American Express. You may also make payment via Express Checkout methods; Shop Pay, Apple Pay and Google Pay.Unfortunately we do not offer PayPal...